Website terms of use and privacy policy

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Last Updated: November 2025

PART A: WEBSITE TERMS OF USE

1. ABOUT THIS WEBSITE

This website (https://adelaiderenos.com.au) is operated by Adelaide Renos Group ("we", "us", "our"). These Terms of Use govern your access to and use of our website. By accessing or using this website, you agree to be bound by these terms.

Contact Details:

• Business Name: Adelaide Renos Group
• Email: info@adelaiderenos.com.au
• Website: https://adelaiderenos.com.au
• Location: Adelaide, South Australia

2. ACCEPTANCE OF TERMS

By accessing, browsing, or using this website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use and our Privacy Policy. If you do not agree with these terms, you must not use this website.

3. USE OF WEBSITE

3.1. You may use this website for lawful purposes only and in accordance with these terms.

3.2. You agree not to:

• Use the website in any way that violates any applicable law or regulation
• Transmit any harmful code, viruses, or malicious software
• Attempt to gain unauthorized access to the website or its systems
• Interfere with or disrupt the website or servers
• Use automated systems to access the website without permission
• Collect or harvest information from the website without consent
• Impersonate any person or entity
• Post or transmit offensive, defamatory, or inappropriate content

4. INTELLECTUAL PROPERTY

4.1. All content on this website, including text, graphics, logos, images, photographs, videos, and software, is the property of Adelaide Renos Group or its content suppliers and is protected by Australian and international copyright laws.

4.2. You may view, download, and print content from this website for personal, non-commercial use only, provided you:

• Do not modify the content
• Do not remove copyright or proprietary notices
• Do not use content for commercial purposes without written permission

4.3. The Adelaide Renos Group name and logo are trademarks. You may not use these without our prior written consent.

5. USER SUBMISSIONS

5.1. If you submit information, feedback, reviews, or other content through this website (including via contact forms or inquiry submissions), you grant us a non-exclusive, royalty-free, perpetual license to use, reproduce, modify, and display that content for business purposes.

5.2. You warrant that any content you submit:

• Is accurate and truthful
• Does not infringe third-party rights
• Does not contain offensive, defamatory, or unlawful material
• Does not contain viruses or harmful code

6. THIRD-PARTY LINKS

6.1. This website may contain links to third-party websites for your convenience. We do not control, endorse, or assume responsibility for the content or practices of these external sites.

6.2. Your use of third-party websites is at your own risk and subject to their terms and conditions.

7. INFORMATION ACCURACY

7.1. We strive to ensure the information on this website is accurate and current. However, we make no warranties or representations about the accuracy, completeness, or reliability of any content.

7.2. Information on this website is provided for general informational purposes only and should not be relied upon as professional advice.

7.3. We reserve the right to modify or remove content from the website at any time without notice.

8. DISCLAIMER OF WARRANTIES

8.1. This website is provided on an "as is" and "as available" basis without warranties of any kind, either express or implied.

8.2. To the maximum extent permitted by law, we disclaim all warranties, including:

• Implied warranties of merchantability or fitness for purpose
• Warranties that the website will be uninterrupted, secure, or error-free
• Warranties regarding the accuracy or reliability of information

9. LIMITATION OF LIABILITY

9.1. To the maximum extent permitted by law, Adelaide Renos Group will not be liable for any direct, indirect, incidental, consequential, or special damages arising from:

• Your use or inability to use the website
• Any errors or omissions in website content
• Unauthorized access to your data or communications
• Viruses or malicious code transmitted through the website
• Third-party content or websites

9.2. Nothing in these terms excludes or limits rights you may have under Australian Consumer Law that cannot be excluded.

10. INDEMNIFICATION

You agree to indemnify and hold harmless Adelaide Renos Group, its directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of the website or breach of these terms.

11. WEBSITE AVAILABILITY

11.1. We do not guarantee that the website will be available at all times. We may suspend, withdraw, or restrict access to the website without notice for maintenance, updates, or other reasons.

11.2. We are not liable for any loss or inconvenience resulting from website unavailability.

12. CHANGES TO TERMS

12.1. We may update these Terms of Use at any time. Changes will be posted on this page with a revised "Last Updated" date.

12.2. Your continued use of the website after changes are posted constitutes acceptance of the updated terms.

12.3. We encourage you to review these terms periodically.

13. GOVERNING LAW

These Terms of Use are governed by the laws of South Australia, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of South Australia.

14. SEVERABILITY

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

15. CONTACT US

For questions about these Terms of Use, please contact us:

Email: info@adelaiderenos.com.au Website: https://adelaiderenos.com.au

PART B: PRIVACY POLICY

1. OVERVIEW

Adelaide Renos Group is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose personal information through our website in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. INFORMATION WE COLLECT

When you visit or interact with our website, we may collect the following types of information:

2.1. Information You Provide:

When you fill out forms, request information, or contact us through the website, you may provide:

• Name
• Email address
• Phone number
• Postal address or property address
• Project details or inquiries
• Any other information you choose to provide

2.2. Automatically Collected Information:

When you visit our website, we automatically collect technical information including:

• IP address
• Browser type and version
• Operating system
• Device information
• Pages visited and time spent on each page
• Referring website or source
• Date and time of visit
• Clickstream data

3. HOW WE COLLECT INFORMATION

3.1. Direct Collection:

We collect information you voluntarily provide through:

• Contact forms
• Quote request forms
• Email communications
• Newsletter subscriptions
• Survey responses

3.2. Automated Collection:

We use cookies and similar technologies to automatically collect information when you visit our website.

4. COOKIES AND TRACKING TECHNOLOGIES

4.1. Our website uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and understand user behavior.

4.2. Types of Cookies We Use:

• Essential Cookies: Necessary for the website to function properly
• Analytics Cookies: Help us understand how visitors use the website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Track visitors across websites to display relevant advertisements

4.3. You can control cookies through your browser settings. Note that disabling cookies may affect website functionality and your user experience.

4.4. We may use third-party analytics services (such as Google Analytics) that use cookies to collect and analyze website usage data.

5. HOW WE USE YOUR INFORMATION

We use the information collected through our website for the following purposes:

5.1. Website Operations:

• Providing and maintaining website functionality
• Improving website performance and user experience
• Troubleshooting technical issues
• Website security and fraud prevention

5.2. Communication:

• Responding to your inquiries and requests
• Providing information about our services
• Sending newsletters (with your consent)

5.3. Analytics and Improvements:

• Analyzing website traffic and user behavior
• Understanding how visitors interact with our website
• Identifying popular content and areas for improvement
• Conducting research and statistical analysis

5.4. Marketing (with consent):

• Sending promotional materials and updates
• Displaying targeted advertisements

5.5. Legal Compliance:

• Complying with legal obligations
• Responding to legal requests or court orders
• Protecting our rights and interests

6. DISCLOSURE OF INFORMATION

We may disclose your information to the following parties:

6.1. Service Providers:

We may share information with third-party service providers who assist with:

• Website hosting and maintenance
• Analytics and data analysis
• Email communications and marketing
• IT and security services

6.2. Legal Requirements:

We may disclose information when required by law or in response to:

• Court orders or legal processes
• Government or regulatory requests
• Enforcement of our rights or protection of safety

6.3. Business Transfers:

If our business is sold, merged, or transferred, your information may be transferred to the new owner.

We do not sell your personal information to third parties for their marketing purposes.

7. OVERSEAS DISCLOSURE

Some service providers we use (such as website hosting and analytics platforms) may store data on servers located overseas, including in the United States and Europe. By using our website, you consent to this overseas transfer. We take reasonable steps to ensure overseas recipients comply with Australian privacy standards.

8. DATA SECURITY

8.1. We implement reasonable security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These include:

• Secure server infrastructure
• Encryption of data transmission (SSL/TLS)
• Access controls and authentication
• Regular security audits and updates

8.2. However, no method of transmission over the internet is completely secure. You transmit information at your own risk.

9. DATA RETENTION

9.1. We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

9.2. When information is no longer needed, we will securely delete or de-identify it.

9.3. Analytics data may be retained in aggregated, anonymized form indefinitely.

10. YOUR RIGHTS AND CHOICES

Under Australian privacy law, you have the following rights:

10.1. Access: Request access to the personal information we hold about you.

10.2. Correction: Request correction of inaccurate or incomplete information.

10.3. Deletion: Request deletion of your information (subject to legal retention requirements).

10.4. Opt-Out: Unsubscribe from marketing communications by:

• Clicking the unsubscribe link in emails
• Contacting us at info@adelaiderenos.com.au

10.5. Cookie Controls: Manage cookie preferences through your browser settings.

To exercise these rights, contact us at info@adelaiderenos.com.au. We will respond within 30 days.

11. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

12. CHILDREN'S PRIVACY

Our website is not directed at children under 18. We do not knowingly collect personal information from children. If we become aware we have collected information from a child without parental consent, we will delete it promptly.

13. CHANGES TO THIS PRIVACY POLICY

13.1. We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last Updated" date.

13.2. Continued use of the website after changes are posted constitutes acceptance of the updated policy.

13.3. For significant changes, we may provide additional notice via email or website notification.

14. COMPLAINTS

If you have a privacy concern or complaint:

Step 1: Contact us at info@adelaiderenos.com.au with details of your complaint.

Step 2: We will acknowledge your complaint within 7 days and investigate the matter.

Step 3: We will provide a response within 30 days outlining our findings and any actions taken.

Step 4: If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• Email: enquiries@oaic.gov.au

15. CONTACT US

For privacy-related inquiries, requests, or complaints:

Adelaide Renos Group Email: info@adelaiderenos.com.au Website: https://adelaiderenos.com.au

We aim to respond to all privacy inquiries within 7 business days.

ACKNOWLEDGMENT

By using our website, you acknowledge that you have read, understood, and agree to be bound by these Website Terms of Use and Privacy Policy.

Adelaide Renos Group Adelaide, South Australia Last Updated: November 2025

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